Company Info

What is your mailing address?

Please contact us at [email protected] for mailing inquiries.

What is your toll free number?

You can reach us at (888) 325-4448.

How can I order light bulb samples?

Please contact our sales team to inquire about sample availability: https://lightingandsupplies.com/contact-us/

Who do I send emails to at your company?

You can email our Customer Care team at [email protected] for assistance.

What are the hours of operation for your Customer Care team?

Our Customer Care team is available Monday–Friday, 8:00 AM – 6:00 PM EST.

Policies

Does Lightingandsupplies.com have a privacy policy?

Yes. We are committed to protecting your data. Please view our full privacy policy on our website. https://lightingandsupplies.com/privacy/

How can I return an order?

Returns are accepted within 30 days of delivery. Items must be unused and in original packaging.

To initiate a return:

• Contact our Customer Care team to request a return
• A return shipping label will be emailed within 5 business days
• Drop off the package at a FedEx or UPS location

Refunds are typically issued after the returned item is received and inspected. Items must include all original packaging and components and be in new, resellable condition.

How can I cancel my order?

Orders can be canceled prior to shipment. Please call our Customer Care team at (888) 325-4448 for assistance.

Are your products covered by a warranty?

Yes. Products are covered against defects for 30 days, with additional manufacturer warranties where applicable.

What is your accessibility policy?

We are committed to making our website accessible and continuously improving usability for all users.

How is my private and personal data being handled?

Your data is securely stored and used only for order processing and customer support. We do not sell your personal information.



Shipping & Delivery

How long does shipping take?

All orders placed may take 3 - 5 business days for processing and shipment, depending on your location and product availability.

Which carriers do you use?

We primarily ship via FedEx and UPS.

Can I track my order?

Yes. Once your order ships, you will receive a tracking number via email.

My Account

How do I reset my password?

Click the “Forgot Password” link on the login page and follow the instructions sent to your email.

How do I unsubscribe from receiving promotional emails?

Click the “Unsubscribe” link at the bottom of any promotional email or update your preferences in your account settings.

Ordering on Lightingandsupplies.com

Will I be charged a sales tax?

Sales tax is applied based on your shipping location and applicable state laws.

How do I purchase it as a tax-exempt account?

Please provide valid tax-exempt documentation to our team. Once approved, your account will be updated.

What are my payment options?

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, PayPal Pay Later, Venmo, Apple Pay, and Google Pay.

Do you ship internationally?

Shipping is primarily available within the United States. 

Will I get an order confirmation, tracking info, and receipt?

Yes. You will receive an order confirmation, shipping confirmation with tracking details, and a receipt via email.

How can I place a Bulk or Wholesale order for lighting supplies?

Please contact our sales team at [email protected] for assistance with bulk or wholesale orders.

Product & Category FAQs

Outdoor Lighting

What types of outdoor lighting do you carry?

We offer flood lights, wall packs, parking lot lights, and landscape lighting solutions.

Are outdoor lights weather-resistant?

Yes. Most outdoor lighting products are designed to be weather-resistant. Check the IP rating for specific details.

Indoor Lighting Fixtures

Do you sell residential lighting fixtures?

Yes. We offer a variety of indoor lighting fixtures suitable for homes and commercial spaces.

Can I install lighting fixtures myself?

Some fixtures are easy to install, but professional installation is recommended for complex setups.

Ballasts, Drivers & Electrical Components

What is a ballast or LED driver?

A ballast or driver regulates the electrical current to lighting fixtures to ensure proper operation.

How do I know which driver or ballast I need?

Check your fixture specifications or contact our team for assistance in selecting the correct component.

Light Bulbs

How do I choose the right light bulb for my needs?

Choose based on brightness (lumens), color temperature (warm or cool), base type, and application (residential or commercial).

What is the difference between LED, CFL, and incandescent bulbs?

LED bulbs are the most energy-efficient and long-lasting, while CFL and incandescent bulbs consume more energy and have shorter lifespans.

Are your light bulbs compatible with dimmer switches?

Some bulbs are dimmable. Please check the product specifications to ensure compatibility with dimmer switches.

LED Lighting

Why should I switch to LED lighting?

LED lighting uses less energy, lasts longer, and reduces maintenance costs compared to traditional lighting.

How long do LED lights last?

Most LED lights last up to 25,000–50,000 hours, depending on usage and product quality.

Do LED lights save money?

Yes. LEDs consume less electricity and require fewer replacements, resulting in long-term cost savings.

Commercial & Industrial Lighting

What types of commercial lighting do you offer?

We offer a wide range of commercial lighting, including high bay lights, panel lights, troffers, and outdoor fixtures.

How do I choose lighting for a warehouse or large space?

Consider ceiling height, brightness requirements (lumens), and fixture type such as high bay or low bay lighting.

Do you offer lighting solutions for businesses?

Yes. Our team can assist with product selection based on your project or business needs.

General Product Questions

Are your products certified (UL, DLC, etc.)?

Many of our products meet industry certifications such as UL or DLC. Please check individual product listings for details.

Do you provide installation guides or technical support?

Yes. Product specifications and installation details are available on product pages, and our team is available to assist if needed.